Shipping

We ship in the US and Japan, and our is shipping is Free of Charge.

For shipping to other locations, overseas shipping, please contact us at contact@tihoo.com and we will arrange shipping for you according to your location.

We run discounts and promotions all year, so stay tuned for exclusive deals.

- We have a warehouse in the United States, and in Japan. So our orders processed for these two countries take only 2-4 business days to arrive.
- Overseas deliveries of countries close to our 2 warehouses location can take anywhere from 7-16 days.
- For countries a lot farther, our delivery time can take up to 30 days.
- Delivery details will be provided in your confirmation email.
- Our guaranteed delivery time is 60 days. If your delivery goes over this time period, please contact us as soon as possible at contact@tihoo.com and our customer service will locate your parcel immediately.

We use all major carriers and local courier partners. In case you are having difficulties locating your parcel, please contact us as soon as possible at contact@tihoo.com and our customer service will locate your parcel immediately.

Products

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at contact@tihoo.com and our customer service will take you through the process.

It depends on the product and the quantity. If you have any customization requests or any other requests, just email us directly at contact@tihoo.com and our customer service will take you through the process.

Payments

Our store is set up to accept payments via PayPal Express Checkout. It's quick and easy, and also allows accepting credit/debit cards and other payments.
PayPal does not store sensitive credit card information, which increases security for our customers.

Working Hours

We are open 9-5 7 days a week. But please feel free to send us an email anytime, and our customer service will contact you back as soon as possible.

Fast shipping process

We ship at a very fast speed all around the world. If you didn't receive your package yet, please email us.

Send us an email

contact@tihoo.com